# Support

## Get help

Write to [support@agentletterdesk.com](mailto:support@agentletterdesk.com). Tell us the letter ID, which your AI can show you, and what happened. Do not send us the letter text or addresses unless we ask for them.

Agent Letter Desk is in test mode: no letter goes into the mail, and no money is charged.

## Cancel a letter

Ask your AI to cancel the letter. A prepared letter is cancelled at once, and its text is deleted. A sent letter can be cancelled only until the printer starts on it; after that, your AI tells you that it is too late.

## Disconnect an app

1. Open your [account page](https://agentletterdesk.com/account) and sign in.
2. Under **Connected apps**, select **Disconnect** next to the app.

The app can then no longer read or send letters for you. You can also remove the connector in the app itself: in Claude under **Settings › Connectors**, in ChatGPT under **Plugins**, in Grok under **Plugins** (open the connector and remove it).

## Delete your account

1. Open your [account page](https://agentletterdesk.com/account) and sign in.
2. Under **Sign out or delete**, tick the box and select **Delete account**.

This disconnects all apps and deletes your name, your e-mail address, your addresses and the letters that were not sent. Records of sent letters lose your name and the recipient’s name; the rest is deleted after 30 days. The [privacy policy](https://agentletterdesk.com/privacy#retention) has the details.

## Report a security problem

Write to [support@agentletterdesk.com](mailto:support@agentletterdesk.com) with “Security” in the subject. Describe the problem and how to reproduce it. Use only your own accounts and test letters, and do not access other people’s data. We answer every report. The same contact is in [security.txt](https://agentletterdesk.com/.well-known/security.txt).